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Frequently Asked Questions
Categories
Hotel
1
Where can I find directions to the hotel?
You can find it on our website. Please follow signs that write Kerculla Resort.
Payment
1
What method of payment can the guest use to pay?
We provide payments with Visa, Mastercard and PayPal. It is always suggested to pay cash because of high commissions of bank .
2
Do the guests pay a cancelation fee?
Yes, our policies are based on non–refundable terms.
3
Does the hotel need a deposit or a payment in advance?
Not always. For more information ,contact us at email or phone number provided at label “Contact Us” or by clicking HERE
4
Are taxes included in the room rate?
Yes, taxes are included.
5
When do the guests need to do the payment?
Guest do the payment at check in time.
Pool
1
How often is the pool cleaned?
Pool is cleaned 3 times/day.
2
Do the guests need to bring their own towels?
There is an wooden box provided in the pool where guests can find towels.
3
What is the pool water temperature?
It is a summer pool.
4
What are the pool dimensions?
16 meters long , 8 meters wide, 1.20 meter- 1.90 meter deep.
Terms and conditions
1
Our Policy
- The guest will be charged the total price of the reservation if they cancel anytime.
- The guest will be charged a prepayment of the total price of the reservation anytime.
Check-in & Check-out Times
- Check-in from 2:00 PM to 9:30 PM
- Check-out from 6:00 AM to 11:00 AM
Guest Address Details
- Your guests do not have to provide their address details when they book
Guest Phone Number
- Your guests must provide a phone number when they book
Age Limit
- Minimum Age: 18
- Maximum Age: No age limit
Curfew
- No curfew
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